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Mr. Clock

Free Shipping For Orders Over $50 / Call us toll free at 1-888-258-3436
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Customer Service

Shipping & Delivery
Free nationwide delivery in the contiguous United States(unless otherwise noted). All clocks are shipped within 1-3 working days, unless noted otherwise on individual product pages. Manufacturer delays may extend lead times in rare cases.After receiving your order, we will send you an order acknowledgment and approximate shipping date. We will also let you know if an item is backordered. Unquoted delivery/installation costs incurred are the responsibility of the customer and will be billed accordingly.

Estimated Shipping Time

Important information regarding your order
Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If damage or shortage is evident, please be sure to note this on the delivery receipt. If external appearance has not indicated damage, but damage is discovered upon unpacking please take the following steps:
1. Concealed damage must be reported within 7 days of delivery. Contact us immediately.
2. Save all packing materials.
3. Immediately call the carrier to inform them and request immediate inspection. Failure to do so will significantly increase the chances of the claim being denied.
4. Confirm you conversations with the carrier in writing.

Privacy & Security
Mr. Clock is committed to protecting your personal information and privacy. Mr. Clock will not sell our customer lists to any company for any reason whatsoever, NO EXCEPTIONS. You can be assured we will protect your privacy. Mr. Clock allows you to decide whether you would like your login information stored in a cookie on your computer. All shopping lists, customer information, order history and pending orders are stored on our server. Our Secure Socket Layer(SSL) used during the sign in screen eliminates the chance of someone gaining access to your personal information.

We Care for Your Security
We promise to protect your personal and credit card information with the highest level of data privacy and security. We understand that you’re concerned about the security and privacy of online transactions. Nowadays, there’s so much coverage of online fraud and identity theft that we realize we have to earn your trust on a daily basis. We hope this information will provide reassurance that your valuable data, such as credit card details, are protected from prying eyes.

How do we secure your payments?
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site. Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You’ll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar will turn dark yellow. You’ll also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).

SSL   Secure Web Browser

Your internet browser provides visual indications that you are inside a secure site and that all data transferred is securely encrypted.

What is SSL?
Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer. In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.

How do I know you are a legitimate organization?
Our SSL certificates are provided by a leading certificate authority, Comodo. Comodo are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG). Comodo only provide High Assurance Certificates. Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation. To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

Our High Assurance SSL Certificates confirm two essential factors:

  1. That you have a secure SSL (encrypted) link with this website
  2. That this website is a valid and legitimate organization or an accountable legal entity
Returns & Replacements

All our items are 100% guaranteed. If an item is damaged out of the box, call or email us for a replacement which we will ship at no cost to you. Damage to a floor/grandfather clock should be noted on the delivery bill of lading. In the case of hidden damage, please call 1-888-258-3436 or email sales@mrclock.com immediately and we will arrange repair or replacement. All return and refund requests must be made within 30 days. Returns will not be accepted without an RA# (Return Authorization). Call us at 1-888-258-3436 or email us at sales@mrclock.com to obtain your RA#. Shipping costs are the responsibility of the customer. Many of our products are offered with free shipping, these outbound shipping costs will be deducted from your return refund. All returns must be insured and freight charges must be prepaid. We will not accept any C.O.D. shipments. A restocking charge will apply to returns. All returns must be in "as new" condition, in the original box with all original packaging materials and paperwork (i.e. instructions, warranty papers, etc.) to be eligible for a refund. Please place clock box inside a shipping carton. The clock box is NOT a shipping carton for returns. All grandfather clocks and other items shipped by truck (common carrier) are non-returnable except for those noted with shipping damage. All returns will be inspected prior to issuing a credit.

Please call us at 1-888-258-3436 or email us at sales@mrclock.com if you have any further questions.

Ordering

We make ordering fast and simple. You may choose to open a customer account or checkout as a guest. We also accept orders by phone(1-888-258-3436), fax(407-322-2340) and mail - 116 S. Park Avenue, Sanford, FL 32771.

Finding Items
You can search for items using the menu or search box located at the top of our website page. When you click on a category you may narrow down your selection using the product attribute column located in the left hand column.

Payment, Pricing & Promotions

Credit Cards
We accept Visa, MasterCard, American Express and Discover cards. Rest assured you can enter your credit card number through our secured server which will encrypt your information.

Google Checkout
Google Checkout allows you to purchase from many ecommerce stores throughout the world. You track your orders through Google in one convenient place. Google's built in fraud protection policy protects you from unauthorized purchases made through Google Checkout, keeps your purchase history and stores your credit card numbers securely and confidentially.

Discount Coupons
Coupons are used to offer special special savings for customers. To use your discount coupon proceed to the checkout page as you normally would, during the checkout process there will be a specific location for you to enter the coupon. After you've entered your code the discount will be applied and you may continue the ordering process.

Order Information
If you wish to cancel or change your order we will happily try to change or cancel your order provided the order has not yet been shipped. If the item you wish to cancel has already shipped, it cannot be cancelled. However, you may return the item according to the terms of our return policy.

If you wish to request a change or cancellation please contact us by phone (for expediency) at 1-888-258-3436.

Mr. Clock is not responsible for typographical errors